Returns & refunds

We want you to be happy with every order. If something isn't right, message us on WhatsApp with your order reference and we'll sort it out.

Faulty or wrong items

If an item arrives faulty or isn't what you ordered, tell us within [X] days of receiving it. We'll replace it or refund you once we've checked the item.

Change of mind

Sealed, unopened physical games and accessories can be returned within [X] days. Opened games can't be returned unless they're faulty.

Digital codes and gift cards

Gift cards and digital codes can't be returned or refunded once the code has been sent, because they can be used straight away.

Refunds

Approved refunds go back to the original payment method through Paystack, usually within [X] working days.